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If you are unable to find the information you are looking for, please contact one of our Customer Service representatives and we will help answer your questions.
THIS AREA IS DEDICATED TO ANSWER THE MOST COMMON QUESTIONS DURING YOUR EXPERIENCE WITH MINOÁR.
For any further inquiries, please Contact Us.
You can checkout as a guest or you can register an account. You can also use social media accounts and other alternative methods to create and login to your account.
At MINOAR.COM you can pay securely via PayPal or Stripe payment gateway.
Credit cards – We accept Visa, Mastercard, American Express, Diners, Discover, JCB and Union Pay);
You can also checkout via PayPal as a guest or with your PayPal account.
All online credit and debit card transactions performed on MINOAR.COM are secure.
Purchases can be placed via Stripe Payment Gateway and PayPal.
PayPal: PayPal monitors every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is encrypted using their advanced encryption technology.
Stripe: Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe uses the best-in-class security tools and practices to maintain a high level of security.
Orders are delivered by DHL Express worldwide with tracking information via Express method. After your purchase is processed you will receive e-mail with tracking number and information.
We offer free & express shipping on all orders via worlwide DHL Express & DPD (Germany and Austria) courier partners.
Worldwide Standard DHL delivery: /5-8 work days/ – Free of Charge
Worldwide Express DHL delivery: /2-4 work days/ – 20€
DPD Germany & Austria: /3-4 work days/ – 15€
Orders are dispatched from 1 to 5 days /during busy period/ and delivered with DHL Express unless otherwise stated.
Deliveries take from 1 to 3 days depending on your location when dispatched with DHL Express. Minoar offers Worldwide Express DHL delivery /2-4 work days/ and free worldwide standard DHL trackable delivery.
VAT Included: Custom Taxes & duties are included (outside European Union).
MINOAR aims to provide best customer satisfaction and all taxes & duties are included in the price of the goods you purchase. Custom duties, taxes and fees are included in the stated prices for all countries outside European Union. If for any reason taxes or fees are applied to your delivery parcel, please contact us at email@example.com and provide us the relevant waybill/documents for your purchase.
Shipping costs for returned items for a refund are covered by the customer.
When items are returned for exchange shipping costs are covered by Minoar.
The return & refund cost is a flat rate fee of 20€.
The return for exchange cost is free of charge globally.
All deliveries back to Minoár are done by DHL courier service in order to guarantee safe and swift return.
We want all our customers to be satisfied with their experience at MINOAR. Should you for any reason be unhappy with our delivered goods, you have the right to return or exchange the purchased items within 14 days after the arrival of the goods. Items must be returned in the same condition and state as received. For detailed information on return & refunds please read Shipping & Returns
Please contact us at firstname.lastname@example.org to begin your exchange or return process.
Follow the steps below to return your purchase via DHL:
1. Email us at email@example.com to clarify whether you wish to exchange or return items.
2. Provide us with information which item/s you would like to exchange/return
3. Next we will prepare the return waybill and documents for the return package.
4. Once we email you the return waybill, kindly arrange your parcel courier pickup online at www.dhl.com or leave the return package in the nearest DHL drop off service point.
5. Remove all previous labels and prepare the new pick up label to your package.
6. Pack the return items only in DHL Express flyer bags – such bags can be provided by DHL representative courier or at your local DHL drop-off service point.
7. Once we receive and examine the items, we will process any further steps /exchanges or returns/.
Exchanges are free of charge and the cost of return will be deducted from your refund. The return cost is a flat rate fee of 20€.
Every item is dispatched inside our signature garment cotton strap bag with the Minoár logotype at the center. It doesn’t matter how many items you have ordered, each item comes inside its own pouch. They are different in size depending on the item measurements and volume.
All Minoár products are crafted in our atelier. Minoár does not work with outside manufacturing. In such a way we control the entire crafting process, artisan work and packaging control. Minoár pays great attention and awareness towards a sustainable lifestyle and reducing our footprint is in the brand’s core beliefs.
We guarantee the authenticity of all products purchased through MINOAR.COM. All products are individually controlled for quality by our quality control specialists.