FAQ | Frequently Asked Questions

FAQ | Frequently Asked Questions

How long does the shipping of my order take?

Orders are dispatched from 1 to 5 days /during busy period/ and delivered with DHL Express unless otherwise stated. Deliveries take from 1 to 3 days depending on your location when dispatched with DHL Express.

How will be my order delivered ?

Orders are delivered by DHL Express worldwide. After your purchase is processed you will receive e-mail with tracking number and information. Orders dispatched to Russia are delivered by EMS & Post One.

— What are the shipping costs?

We offer free & express shipping on orders over 200€.
For orders below 200€ delivery is 10€ – worldwide.

Can I pay by credit card or PayPal?

Minoar accepts Discover and American Express via PayPal card payment.
Visa, MasterCard, Maestro, V Pay, Union Pay, JCB through MyPOS secure & international checkout gateway.

You can also checkout via PayPal as a guest or with your PayPal account.

Who covers the shipping costs for returned products?

Shipping costs for returned items are covered by the customer. Tracking number is required in order to return a product.
When items are returned for exchange shipping costs are covered by Minoar.

Do I have to register at the website to make an order?

You can checkout as a guest or you can register an account.

How can I return or exchange ordered items?

We are happy to exchange your item if the size does not fit you properly. In cases of refund we can refund any purchase within 14 business days from the receive date. All returns must be sent via registered & trackable mail in their original condition including packaging & tags. Contact us at [email protected] for further information.