FAQ

— How long does the shipping of my order take?

Orders are dispatched from 1 to 3 days and delivered with DHL Express unless otherwise stated.

— How will be my order delivered ?

Orders are delivered by DHL Express. After your purchase is processed you will receive e-mail with tracking number and information.

— What are the shipping costs?

We offer free & express shipping on orders over 200€.
For orders below:
Europe – 15€
Rest of the World – 25€

— Can I pay by credit card or PayPal?

Minoar accepts PayPal payments & Visa, MasterCard, Maestro, Discover, American Express, V Pay, Union Pay, JCB via MyPOS secure & international checkout gateway.

— Who covers the shipping costs for returned products?

Shipping costs for returned items are covered by the customer. Tracking number is required in order to return a product.

— Do I have to register at the website to make an order?

You can checkout as a guest or you can register an account.

— How can I return or exchange ordered items?

We are happy to exchange your item if the size does not fit you properly. In cases of refund we can refund any purchase within 14 business days from the receive date. All returns must be sent via registered & trackable mail in their original condition including packaging & tags.

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