Shipping & Returns

Shipping & Returns

All Orders are dispatched from 1 to 5 days /during busy period/ and delivered with DHL Express to your door unless otherwise stated. Deliveries take from 1 to 3 days depending on your location when dispatched with DHL Express. For Russian Federation and specific orders such as Liquids – Wine/Leather Goods/Artworks can be delivered with PostOne & EMS Post.
Shipments are made from Monday to Friday, 9AM-5PM. We ship to almost any country. The shipment period begins with the placing of the order at the courier agency. Keep into consideration that some countries may limit the delivery of certain elements. MINOAR isn’t responsible for delays caused by customs clearance processes.
After the placing of the order you will receive an informative e-mail with the information of the order and a delivery tracking code and a link to see your item location and progress.
Orders outside of the European Union are a subject to customs duties or other taxes. MINOAR has no control over these procedures and is not responsible for them. We are not capable of giving any further information connected with these expenses and customs taxes since they differ in different countries. Please check your local terms and conditions of import before you purchase a product. Contact your local customs agency for further information.
In case the order wasn’t shipped successfully because of incorrect information, provided by the customer (contact number, address, etc.) of if the customer doesn’t accept the shipment, the shipping is still at the expense of the customer. We will keep the sum for the shipping expenses (the returning of the product as well) from the total order sum.
We want all our customers to be satisfied with their experience at MINOAR. Should you for any reason are unhappy with our delivered goods, you have the right to return & exchange the purchased items within 14 days after the arrival of the goods. Items must be returned in the same condition and state as received. Please note that we don´t cover the shipping costs of returning your order. Kindly, send us an email request to return the purchased goods on [email protected]
You are obliged to accept every (received form the courier) delivered package. If you do not accept the package from the courier and you do not respond to our Customer Support the package will be returned after 5 days pending period.
The value of all successfully returned items, which satisfy the conditions for return of items stated above, will be refunded to the account of the user after deducting any additional expenses on fees, customs duties, shipping charges paid by MINOAR in connection with the receipt of the items returned, of which you will be expressly notified.

The return of items should be sent to address:

14A, Chemshir Street
1415, Dragalevtsi, Sofia Region

+359 877 825 018

Further, please read carefully  XII. CLAIM & RETURNS in order to return your order.