Shipping & Returns

Shipping & Returns

SHIPPING
All Orders are dispatched from 1 to 5 days /during busy period/ and delivered with DHL Express to your door unless otherwise stated. Deliveries take from 1 to 3 days depending on your location when dispatched with DHL Express. For Russian Federation and specific orders such as Liquids – Wine/Leather Goods/Artworks can be delivered with PostOne & EMS Post.
Shipments are made from Monday to Friday, 9AM-5PM. We ship to almost any country. The shipment period begins with the placing of the order at the courier agency. Keep into consideration that some countries may limit the delivery of certain elements. MINOAR isn’t responsible for delays caused by customs clearance processes.
After the placing of the order you will receive an informative e-mail with the information of the order and a delivery tracking code and a link to see your item location and progress.
Orders outside of the European Union are a subject to customs duties or other taxes. MINOAR has no control over these procedures and is not responsible for them. We are not capable of giving any further information connected with these expenses and customs taxes since they differ in different countries. Please check your local terms and conditions of import before you purchase a product. Contact your local customs agency for further information.
In case the order wasn’t shipped successfully because of incorrect information, provided by the customer (contact number, address, etc.) of if the customer doesn’t accept the shipment, the shipping is still at the expense of the customer. We will keep the sum for the shipping expenses (the returning of the product as well) from the total order sum.
RETURNS
We want all our customers to be satisfied with their experience at MINOAR. Should you for any reason be unhappy with our delivered goods, you have the right to return or exchange the purchased items within 14 days after the arrival of the goods. Items must be returned in the same condition and state as received. Exchanges are free of charge and the cost of return will be deducted from your refund. Kindly, send us an email request to return the purchased goods on [email protected]
Please contact us at [email protected] to start your exchange or return process.

Follow the steps below to return your purchase via DHL:
1. Email us at [email protected] to clarify whether you wish to exchange or return items.
2. Provide us with information which item/s you would like to exchange/return and the suitable working day you would like DHL courier to visit you and collect the package.
3. Print out your pick up label and documents, which we will forward to you. DHL will get in touch with you in order to make arrangements at your convenience.
4. Remove all previous labels and prepare the new pick up label to your package.
5. Once we receive and examine the items, we will process any further steps /exchanges or returns/.
Exchanges are free of charge and the cost of return will be deducted from your refund.
Further, please read XII. CLAIM & RETURNS for detailed information.
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