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TERMS & CONDITIONS
PRIVACY POLICY
COOKIE POLICY
LEGAL NOTES
TERMS & CONDITIONS
TERMS & CONDITIONS OF USE
Last Updated: 01.06.2025
Please read these Terms & Conditions carefully before using the www.minoar.com website (the “Site”) or placing an order for any products (“Products”) from MINOAR LTD (“MINOAR,” “we,” “us,” or “our”). By accessing or using the Site, registering an account, or placing an order, you agree to be bound by these Terms & Conditions, our Privacy Policy, and our Cookie Policy.
If you do not agree to all of these terms, do not use this Site or place an order.
- Definitions
In these Terms, the following definitions apply:
“Site” means the website www.minoar.com and all its subdomains, operated by MINOAR.
“MINOAR,” “we,” “us,” “our” refers to MINOAR LTD, a company detailed in Section 2 (About Us).
“Client,” “you,” “your” means any natural person accessing the Site, registering an Account, or placing an Order for Products.
“Products” means the designer apparel, accessories, and other items offered for sale by MINOAR on the Site.
“Account” means the personal user account created by a Client on the Site for placing Orders and managing preferences.
“Order” means an offer made by a Client to purchase Product(s) from MINOAR through the Site.
“Order Confirmation” means the email from MINOAR to the Client formally accepting the Order and confirming the formation of a binding contract.
“Distance Contract” means the contract for the sale and purchase of Products concluded between MINOAR and the Client through the online sales process on the Site.
“Content” means all information, text, graphics, images, designs, and other material available on the Site.
- About Us (Company Information)
Company Name: MINOAR LTD
Registered Address: 131, Dondukov Blvd, 1527 City of Sofia, Sofia Municipality, Sofia City Region, Bulgaria
Company Registration Number (UIC): 202384078
VAT Number: BG202384078
Contact Email: info@minoar.com
Telephone: +359 878 222887
(This section serves as your legal imprint)
- Agreement to Terms & Conditions
3.1. These General Terms and Conditions (“Terms”) apply to your use of the Site, as well as to all Orders and Distance Contracts concluded with us for the sale and delivery of Products.
3.2. Acceptance: By ticking the box indicating your acceptance of these Terms during the registration or checkout process, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not tick the box, you will not be able to complete your registration or place an Order.
3.3. Amendments: We reserve the right to amend these Terms from time to time for important reasons, such as adapting them to new legal requirements, changes in our services, or to eliminate provisions that might inadvertently affect your rights. Any material changes will be notified to registered users by email and via a prominent notice on our Site at least 14 days before the new Terms come into effect. The notice will detail the changes and their effective date. For Orders already placed, the Terms in effect at the time of your Order will apply. Your continued use of the Site for new Orders after the effective date of the amended Terms will constitute your acceptance. If you do not accept the new Terms, you have the right to cease using the Site and, if applicable, may terminate your Account by contacting us before the new Terms take effect.
3.4. Consumer Rights: Nothing in these Terms prejudices your legitimate consumer rights under applicable law, including your right to insist that Products you purchase must conform to their description, be fit for purpose, and be of satisfactory quality. These Terms do not exclude and do not limit any rights you are entitled to as a Consumer under the mandatory provisions of applicable law. In the event of a contradiction between these Terms and such mandatory provisions, the mandatory provisions shall prevail.
- Eligibility to Purchase
4.1. To place an Order on the Site, you must:
- Be at least 18 years old.
- Possess a valid credit or debit card issued by a bank acceptable to us, or a valid PayPal account, or be able to make a bank transfer.
- Provide accurate and complete personal and payment information.
4.2. By placing an Order, you represent and warrant that you meet these eligibility requirements.
- MINOAR Products and Services
5.1. MINOAR produces, executes, and offers for distance sale high-quality limited lines of designer apparel and accessories of its own brand and distinctive design (“Products”).
5.2. Product Information: We take meticulous care to ensure that information about our Products (descriptions, materials, sizes, production methods, handwork) is accurate, clear, and detailed.
5.3. Handcrafted Nature: Many of our Products involve handwork and unique materials (e.g., real leather, specific fabric weaves, silver elements). As such, slight variations in texture, color, or finish are inherent to their unique character and are not considered defects. We do not guarantee that each handcrafted item will be identical.
5.4. Product Images: Images on the Site are high quality to represent Product textures and colors accurately. However, colors, brightness, and clarity may vary depending on your monitor and device settings. We cannot guarantee that your device’s display will perfectly reflect the actual colors.
5.5. Limited Editions & Minor Variations: Many of our Products are limited editions, and quantities may be restricted. We reserve the right to make minor changes and improvements to Product designs as part of their development and production, while retaining their overall style, vision, and form.
5.6. Availability: All Products are subject to availability. We will inform you as soon as possible if a Product you have ordered is not available.
5.7. Site Services: We provide the Site for browsing, information, Account registration, and placing Orders. We aim for continuous availability but do not guarantee uninterrupted service. Services may be subject to scheduled or unscheduled interruptions or modifications.
- Account Registration
6.1. Registration is voluntary but necessary to place Orders. You are responsible for maintaining the confidentiality of your Account username and password and for all activities that occur under your Account.
6.2. You agree to provide true, accurate, current, and complete information during registration and to update it as necessary.
6.3. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security.
6.4. You are responsible for providing accurate personal data. MINOAR reserves the right to refuse to process or cancel an Order if the data provided is false or raises reasonable doubts as to its correctness. In such cases, you will be informed and have the opportunity to clarify.
6.5. You should inform MINOAR of any changes to your registered email address to ensure you receive important communications related to your Account and Orders.
- Site Use, User Conduct, and Client Responsibilities
7.1. You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Site.
7.2. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Site. You agree not to misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful.
7.3. You assume full responsibility for maintaining the confidentiality of your Account password and for restricting access to your computer or devices. You agree to accept responsibility for all activities that occur under your Account.
7.4. MINOAR is not responsible if you are misled by third parties impersonating MINOAR. If you suspect fraudulent communication, please inform us immediately.
7.5. MINOAR reserves the right to refuse service, terminate Accounts, remove or edit Content, or bar access to the Site at its discretion, particularly for violations of these Terms or applicable law.
- Order Process and Contract Formation
8.1. Placing an Order: To place an Order, select your desired Product(s), size, and quantity, and proceed to checkout. You will be required to provide delivery and payment information. By clicking the “Place Order” button (or similar confirmation button), you are making an offer to purchase the Product(s) subject to these Terms.
8.2. Order Acknowledgment: After you place an Order, you will receive an email acknowledging receipt of your Order. This email is an acknowledgment only and does not constitute acceptance of your Order.
8.3. Order Confirmation and Contract Formation: A Distance Contract between you and MINOAR for the purchase of Products will be formed only when we send you an email expressly confirming that your Order has been accepted and the Products have been (or are about to be) dispatched (“Order Confirmation”). The Order Confirmation will include details of your Order, order number, and applicable shipping information.
8.4. Refusal of Order: We reserve the right to refuse or cancel an Order for any reason, including but not limited to: Product unavailability, inability to obtain authorization for your payment, identification of a pricing or product description error, if you do not meet the eligibility criteria, or if we suspect fraudulent activity or a violation of these Terms. If we cancel your Order after payment has been taken, we will issue a full refund.
8.5. Out-of-Stock Items: If a Product ordered is out of stock, a MINOAR consultant will inform you and offer options such as waiting for availability, choosing an alternative, or cancelling that part of the Order for a refund.
8.6. Incorrect Particulars: Orders with incorrect or incomplete user information may be delayed or cancelled. We will attempt to contact you. If we do not receive correct information within 48 hours, the Order may be cancelled.
- Prices, VAT, and Duties
9.1. Currencies: Prices are quoted in EUR, USD, GBP, CAD, SEK, AUD, CHF, JPY, KRW, NOK, AED, SGD, HKD, PLN, BGN, CZK, DKK, ILS You can select your preferred currency on the Site.
9.2. Pricing for European Union (EU) Customers: All prices displayed for customers within the EU are inclusive of Value Added Tax (VAT) at the applicable rate in Bulgaria or your EU country of delivery under EU VAT rules.
9.3. Pricing for Customers Outside the European Union (Non-EU):
- For customers outside the EU, prices are displayed inclusive of all anticipated import duties and taxes (Delivered Duty Paid – DDP). MINOAR aims to cover these costs so that the price you see is the final price you pay for the goods delivered to you.
- In the unlikely event that additional taxes or fees are unexpectedly applied to your delivery parcel by local customs in a non-EU country, please contact us immediately at info@minoar.com with documentation, and we will investigate and seek to resolve this in line with our DDP policy.
9.4. Delivery Costs: Delivery costs are not included in the Product prices and will be added at checkout, calculated based on your delivery address, chosen shipping method, and the weight/volume of your Order. These will be clearly displayed before you confirm your Order.
9.5. Pricing Errors: While we take care to ensure prices are accurate, errors may occur. If we discover an error in the price of Products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we cannot contact you, we will treat the Order as cancelled. If you cancel and have already paid, you will receive a full refund.
9.6. Price Changes: MINOAR reserves the right to change prices at any time without prior notice. However, such changes will not affect Orders for which an Order Confirmation has already been sent.
9.7. Price Reductions (Sales): If we announce a price reduction for a Product, we will comply with EU regulations (Omnibus Directive) regarding the indication of the prior price (the lowest price applied during at least 30 days before the price reduction).
- Payment
10.1. Payment Methods: We accept payment via PayPal, Debit/Credit Card (processed securely through Stripe), and Bank/Wire Transfer.
10.2. By placing an Order, you confirm that the payment details provided are valid and correct and that you are authorized to use the chosen payment method.
10.3. Payment will be debited and cleared from your account upon or shortly before dispatch of your Products, or as per the terms of the chosen payment provider (e.g., PayPal may charge upon order placement). For Bank Transfers, Orders will be processed upon receipt of cleared funds. Any bank charges for transfers must be covered by you.
10.4. Security: We use secure payment gateways. We do not store your full credit/debit card details.
10.5. Payment Validation: We reserve the right to validate payment information before dispatch. If your card issuer refuses to authorize payment, we will not be liable for any delay or non-delivery.
- Delivery
11.1. Worldwide Delivery: We deliver worldwide using reliable shipping partners.
11.2. Delivery Address: Products will be delivered to the delivery address specified in your Order.
11.3. Estimated Delivery Times:
- Express Deliveries: Typically 1-3 working days from dispatch.
- Standard Deliveries: Typically 5-12 working days from dispatch.
These are estimates and begin from the date of dispatch. Risk of loss or damage to the Products passes to you (or a third party indicated by you, other than the carrier) once you acquire physical possession of the Products. MINOAR is not liable for delays due to local customs clearance procedures in the destination country, though we aim to minimize these through DDP shipping for non-EU orders.
11.4. Dispatch Times: We aim to dispatch Orders within 2-5 working days of Order Confirmation, subject to availability and payment verification.
11.5. Delays: If delivery is likely to be significantly delayed beyond the estimated period or the statutory 30-day period for EU consumers (unless a longer period is agreed), we will notify you. You may then have the right to cancel your Order for a full refund if the delay is unreasonable.
11.6. Failed Delivery Attempts: Our courier will attempt delivery. If unsuccessful (e.g., you are not available), they may leave a card or attempt re-delivery. If, after reasonable attempts by the courier, delivery cannot be completed due to your fault (e.g., incorrect address provided, failure to collect or arrange re-delivery), the Products may be returned to us. In such cases, we reserve the right to deduct from any refund due to you the actual, reasonable costs incurred by us for the failed delivery and return shipping. We will contact you to discuss re-shipment (at your cost) or a refund minus these costs. We will not retain all sums paid as a penalty.
11.7. Receipt of Delivery: Deliveries are typically made by hand upon signed acknowledgment.
11.8. Tracking & Updates: You will receive tracking information via email once your Order is dispatched.
11.9. Split Deliveries: If you order multiple items, they may occasionally be delivered separately.
- Right of Withdrawal (For EU/EEA Consumers)
12.1. Cooling-Off Period: If you are a consumer residing in the European Union (EU) or European Economic Area (EEA), you have a statutory right to withdraw from your Distance Contract within 14 days without giving any reason.
12.2. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Product in your Order.
12.3. Exercising Your Right of Withdrawal: To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g., a letter sent by post or email). You can contact us at:
MINOAR LTD, 131, Dondukov blvd, 1527 Sofia, Bulgaria. Email: store@minoar.com
You may use the model withdrawal form provided at the end of these Terms (Appendix 1), but it is not obligatory.
12.4. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
12.5. Effects of Withdrawal:
- If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of initial standard delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
- We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you (i.e., handling beyond what is necessary to establish the nature, characteristics, and functioning of the Products).
- We will make the reimbursement without undue delay, and not later than:
(i) 14 days after the day we receive back from you any Products supplied, or
(ii) (if earlier) 14 days after the day you provide evidence that you have returned the Products, or
(iii) if there were no Products supplied, 14 days after the day on which we are informed about your decision to withdraw.
- We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
12.6. Returning Products:
- You shall send back the Products or hand them over to us at MINOAR LTD, 131, Dondukov blvd, 1527 Sofia, Bulgaria, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the Products before the period of 14 days has expired.
- You will have to bear the direct cost of returning the Products. Alternatively, we offer a return shipping service via DHL for a flat fee of €20 (or equivalent in other currencies), which can be deducted from your refund if you choose this service. Please contact store@minoar.com to arrange this.
12.7. Condition of Returned Products & Trying On: Products must be returned in their original condition: unworn (beyond careful trying on), unused, unwashed, undamaged, with all original tags and labels attached, and in their original packaging. When trying on Products, please do so carefully, avoiding wearing perfumes or deodorants that may leave scents or marks, and keep Products away from smoke, pets, or any environment that could impair their condition.
12.8. Non-Returnable Items: For hygiene reasons, items such as earrings, underwear, swimwear if hygiene seal is broken cannot be returned if their seal has been broken after delivery.
- Exchanges and Other Returns (Global Policy, including Non-EU)
13.1. Beyond the EU statutory right of withdrawal, MINOAR offers a return/exchange policy for customer satisfaction.
13.2. You may request to return or exchange Products within 14 days of receiving them if they meet the conditions in 12.7.
13.3. Exchanges: Exchanges for a different size (if available) are generally offered free of return shipping charge globally if you use our arranged DHL service. You may be responsible for any new shipping costs for the exchanged item to be sent to you.
13.4. Refunds (Non-EU / Outside EU Withdrawal Right): For returns qualifying for a refund outside the EU statutory right, the refund will be for the Product price. Original shipping costs are non-refundable. Return shipping costs are your responsibility, or you can use our arranged DHL service for a €20 flat fee (deducted from refund).
13.5. Process: Email store@minoar.com to initiate any return or exchange, detailing your Order and reason. We will provide instructions.
- Legal Guarantee of Conformity (Faulty Products)
14.1. MINOAR is under a legal duty to supply Products that are in conformity with the Distance Contract.
14.2. If a Product you receive is faulty, damaged, or not as described, please contact us immediately at store@minoar.com with details and, if possible, photos. We may provide you with a return form or specific instructions to facilitate the process.
14.3. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These rights (which may include repair, replacement, price reduction, or a full refund) are not affected by your right of withdrawal or any other policy in these Terms. For EU consumers, these rights typically apply for at least two years from delivery.
14.4. We will assess the issue and, if the Product is confirmed faulty, offer an appropriate remedy in line with your statutory rights. We will usually cover reasonable return costs for confirmed faulty Products.
- Intellectual Property
15.1. All Content on this Site, including but not limited to text, graphics, logos, images, designs, audio clips, video clips, data compilations, and software, as well as the MINOAR brand and trademarks, are the property of MINOAR LTD or its content suppliers and are protected by Bulgarian and international copyright, trademark, and other intellectual property laws.
15.2. You may access and use the Content for personal, non-commercial use only. Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance, is strictly prohibited without our express prior written consent.
- Limitation of Liability
16.1. MINOAR will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site; (ii) any conduct or content of any third party on the Site; (iii) any content obtained from the Site; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.
16.2. To the fullest extent permitted by applicable law, MINOAR’s total liability for any claim arising out of or relating to these Terms or the Products shall not exceed the price you paid for the Product(s) giving rise to the claim.
16.3. Nothing in these Terms shall limit or exclude our liability for:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation;
- Breach of your legal rights in relation to the Products (including the right to receive products which are of satisfactory quality, fit for purpose and match their description); or
- Any other liability that cannot be excluded or limited under applicable law.
- Force Majeur
MINOAR shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond our control.
- Privacy and Cookies
Your use of the Site is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference. Please review these policies to understand our practices regarding your personal data and use of cookies.
- Online Dispute Resolution (ODR) – For EU Consumers
19.1. If you are a consumer in the EU and have a complaint about a Product purchased online, you may be able to resolve it through the European Commission’s Online Dispute Resolution (ODR) platform.
19.2. The ODR platform can be accessed via the following link: http://ec.europa.eu/odr
19.3. Our email address for the ODR platform is: info@minoar.com
- Governing Law and Jurisdiction
20.1. These Terms and any Distance Contract for the purchase of Products shall be governed by and construed in accordance with the laws of the Republic of Bulgaria.
20.2. Any disputes arising out of or in connection with these Terms or such contracts shall be subject to the exclusive jurisdiction of the courts of the Republic of Bulgaria.
20.3. If you are a consumer residing in the EU, you may also benefit from any mandatory provisions of the law of the country in which you reside, and you may have the right to bring proceedings in the courts of your country of residence.
- Wholesale / B2B Terms
These Terms apply to consumer (B2C) sales. For wholesale (B2B) inquiries and purchases, separate Wholesale Terms & Conditions apply and are available upon contacting us at info@minoar.com.
- Miscellaneous
22.1. Severability: If any provision of these Terms is found by any court or relevant authority to be invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these Terms shall not be affected.
22.2. Waiver: No failure or delay by us to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy.
22.3. Entire Agreement: These Terms, along with our Privacy Policy, Cookie Policy, and Order Confirmation, constitute the entire agreement between you and MINOAR concerning your purchase of Products and supersede all previous agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral.
22.4. Language: These Terms are provided in English. If these Terms are translated into other languages, the English version shall prevail in case of any inconsistencies.
22.5. Customer Feedback: We welcome your comments and suggestions. Please feel free to contact us at info@minoar.com with any feedback regarding our Products or services.
Appendix 1: Model Withdrawal Form (For EU/EEA Consumers)
(Complete and return this form only if you wish to withdraw from the contract)
To:
MINOAR LTD
131, Dondukov Blvd
1527 Sofia
Bulgaria
Email: store@minoar.com
I/We [ ] hereby give notice that I/We [ ] withdraw from my/our [ ] contract of sale of the following goods [ ]/for the provision of the following service [*],
Ordered on [ ]/received on [ ],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
PRIVACY POLICY
PRIVACY POLICY
Last Updated: 01.06.2025
1. Introduction
Welcome to MINOAR. This Privacy Policy explains how MINOAR LTD (“MINOAR,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal data when you visit or make a purchase from our website www.minoar.com (the “Site”), or otherwise interact with us. We are committed to protecting your privacy and processing your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy should be read in conjunction with our Terms & Conditions and our Cookie Policy.
Your Key Rights at a Glance:
You have important rights regarding your personal data, including the right to:
Be informed about how your data is used.
Access your data.
Rectify incorrect data.
Request erasure of your data (“to be forgotten”).
Restrict the processing of your data.
Data portability.
Object to the processing of your data (especially for direct marketing).
Not be subject to solely automated decisions that significantly affect you.
Withdraw consent.
Lodge a complaint with a supervisory authority.
(More details on these rights are in Section 9).
2. Who We Are (Data Controller)
The data controller responsible for your personal data is:
MINOAR LTD
Registered Address: 131, Dondukov Blvd, 1527 City of Sofia, Sofia Municipality, Sofia City Region, Bulgaria
Company Registration Number (UIC): 202384078
Contact Email for Data Protection Queries: info@minoar.com
Telephone: +359 878 222887
3. What Personal Data We Collect and How We Collect It
We collect personal data in the following ways:
Information you provide directly to us:
Account Creation & Orders: Name (first name, surname), email, phone number, shipping/billing address(es), order details.
Marketing Subscriptions: Email address, name, marketing
Customer Service Contact: Name, email, phone, query details.
Surveys, Competitions, Promotions: Information provided for participation.
Contact Forms: Information submitted through forms on our Site.
Information we collect automatically:
Device & Usage Information: IP address, browser type, OS, referring URLs, pages viewed, links clicked, time on pages, usage stats (often via cookies – see our Cookie Policy).
General Location Information: Derived from IP address (e.g., country, city).
Information from third parties:
Payment Processors: (e.g., PayPal, Stripe) Confirmation of payment, limited transaction details. We do not store your full card details.
Social Media Platforms: Public profile information if you interact with us, as per platform permissions.
4. How We Use Your Personal Data and Our Legal Basis for Processing
We use your personal data for the following purposes, based on the corresponding legal grounds under GDPR:
Purpose of Processing Personal Data Used Legal Basis (GDPR Art. 6(1))
To process and fulfil your orders Contact details, shipping/billing address, order details. (b) Contractual Necessity
To manage your account contact details, order history, preferences. (b) Contractual Necessity
To provide customer support & respond to inquiries contact details, order history, communication records. (b) Contractual Necessity (if order-related) or (f) Legitimate Interest (to assist effectively).
To send marketing communications (e.g., newsletter) Name, email address, marketing preferences. (a) Consent (you can withdraw anytime).
To personalize your experience on our Site Browsing history, purchase history, preferences (often via cookies). (a) Consent (for non-essential cookies/tracking) or (f) Legitimate Interest (for basic site functionality improvements).
To improve our Site, products, and services Usage data, analytics data (often pseudonymized/aggregated), feedback. (f) Legitimate Interest (to understand customer needs and enhance offerings).
To ensure the security of our Site and services IP address, device information, login attempts. (f) Legitimate Interest (to protect our systems and prevent fraud).
To comply with legal obligations Transaction records, identity information (if required for tax or anti-fraud purposes). (c) Legal Obligation.
For fraud prevention and verification checks Order details, contact details, IP address. (f) Legitimate Interest (to protect our business and customers).
To respond to inquiries via contact forms Data submitted through the form. (a) Consent (implied by submission for that purpose) or (f) Legitimate Interest (to respond to your query).
Where we rely on legitimate interests, we have balanced these against your rights and freedoms. You have the right to object to processing based on legitimate interests (see Section 9).
5. Sharing Your Personal Data
We do not sell your personal data. We may share your data with trusted third parties who help us provide our services:
Service Providers:
Payment Processors: Stripe, PayPal, Bank Transfer, BitPay
Shipping/Logistics Partners: DHL, DHL Express, DPD
Email Marketing Platforms: MailerLite, Omnisend
Website Hosting & IT Support.
Analytics Providers: Google Analytics, Facebook Meta
These providers are contractually bound to protect your data and use it only for the services we engage them for.
Professional Advisors: Lawyers, accountants, auditors, insurers.
Legal and Regulatory Authorities: As required by law or legal process.
Business Transfers: In case of merger, acquisition, etc., your data may be transferred under confidentiality.
Third-Party Advertising Partners: For displaying relevant ads (with your consent via our Cookie Policy). Please see our Cookie Policy for details on these partners and how to manage preferences.
6. International Data Transfers
Your personal data may be processed in and transferred to countries outside the European Economic Area (EEA), such as the United States, where providers like Google, Facebook, Mailchimp (The Rocket Science Group LLC) may process data.
When we transfer data outside the EEA, we ensure protection through measures like:
European Commission adequacy decisions.
Standard Contractual Clauses (SCCs) approved by the European Commission.
Key third-country recipients and their safeguards include:
Google LLC (USA) – SCCs implemented
The Rocket Science Group LLC d/b/a Mailchimp (USA) – SCCs implemented
Facebook/Meta Platforms Ireland Ltd. (data processed in US by Meta Platforms, Inc.) – SCCs implemented
For more details on specific transfers, please contact us.
7. Data Retention
We retain your personal data only as long as necessary for the purposes it was collected, including legal, accounting, or reporting requirements.
Order Information: Retained for 10 years after the transaction.
User Account Data: Retained while your account is active, and for 2 years thereafter for record-keeping or reactivation, unless you request deletion sooner. Further limited data may be stored until the statute of limitations for claims from historical purchases, e.g., 3-5 years.
Marketing Data (Newsletter, etc.): Retained until you withdraw consent or opt-out. We may periodically ask if you wish to remain subscribed.
Contact Form/Customer Service Inquiries: Retained for 2 years after the inquiry is resolved, for follow-up and service improvement.
Cookies Data: Retention periods vary by cookie type; see our Cookie Policy for details.
Data for Legal Claims: Retained for the duration of any legal proceedings and applicable appeal periods.
Once data is no longer needed, it will be securely deleted or anonymized.
8. Profiling and Automated Decision-Making
We do not currently make decisions that produce legal effects concerning you or similarly significantly affect you based solely on automated processing of your personal data, including profiling. While we may use data for basic segmentation (e.g., to show relevant products based on general preferences or past purchases), this does not have a significant legal or similar effect on you.
Your Rights: You have the right to object to such profiling for direct marketing purposes at any time. You also have rights regarding decisions based solely on automated processing that have legal or similarly significant effects (see Section 9).
9. Your Data Protection Rights
Under the GDPR, you have the following rights regarding your personal data:
Right of Access: Request a copy of your personal data.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your data under certain conditions.
Right to Restrict Processing: Request restriction of processing under certain circumstances.
Right to Data Portability: Receive your data in a structured, machine-readable format and transmit it to another controller.
Right to Object:
Object to processing based on our legitimate interests (we must then stop unless we have compelling overriding grounds).
Object (absolute right) to processing for direct marketing purposes (we must stop).
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent (this won’t affect past lawful processing).
Rights Related to Automated Decision-Making and Profiling: Not be subject to a decision based solely on automated processing (including profiling) that produces legal or similarly significant effects on you, except under specific lawful conditions.
To exercise these rights, contact us at info@minoar.com. We will respond within one month, possibly longer for complex requests, and may ask for ID verification.
10. Right to Lodge a Complaint
If you believe our processing infringes data protection laws, you have the right to complain to the Bulgarian Commission for Personal Data Protection (CPDP):
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Website: www.cpdp.bg
We would appreciate the chance to address your concerns first.
11. Security of Your Personal Data
We implement appropriate technical and organizational measures (SSL, access controls, password protection, firewalls, regular security reviews, staff training, to protect your data against unauthorized access, loss, or destruction. However, no internet transmission is 100% secure.
12. Cookies and Similar Technologies
We use cookies and similar technologies. For detailed information, please see our separate Cookie Policy.
13. Third-Party Websites
Our Site may link to other websites. This policy does not cover them. Please review their privacy policies.
14. Children’s Privacy
Our Site and services are not for children under 16 years old. We do not knowingly collect data from children. If you believe we have, please contact us to delete it.
15. Changes to This Privacy Policy
We may update this policy. Changes will be posted here with an updated “Last Updated” date. For material changes, we will provide more prominent notice (e.g., email, site notice). Please review periodically.
16. Contact Us
For questions, comments, concerns, or to exercise your rights:
MINOAR LTD
Attn: Data Protection
131, Dondukov Blvd.
1527 City of Sofia
Bulgaria
Email: info@minoar.com
Telephone: +359 878 222887
COOKIE POLICY
COOKIE POLICY
Last Updated: June 1, 2025
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Minoar uses traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Understanding Cookies and Their Classifications
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. The information encoded in cookies may include personal data such as an IP address or a unique identifier, but may also contain non-personal data such as language settings or device type.
Cookies serve various purposes, from enabling basic site functionality and security (Technical/Essential Cookies) to analyzing site usage, personalizing content and user experience, and supporting marketing efforts (Analytical, Functional, Preference, and Marketing Cookies). Cookies can also be distinguished by their duration (session or persistent) and by who places them (first-party, set by us, or third-party, set by other companies whose services we use).
Generally, cookies can be classified as follows based on their purpose and legal requirements:
Strictly Necessary / Essential Cookies: These are vital for the website to function correctly (e.g., enabling navigation, shopping cart functionality, security features). Under EU law (including GDPR and specific national laws like the German TTDSG for users in Germany), these cookies typically do not require your prior consent for their use, provided they are strictly necessary to provide a service explicitly requested by you or for the sole purpose of carrying out the transmission of a communication. Our “Essential” cookies fall into this category.
Non-Essential Cookies (including Performance/Analytics, Functional, Preference, Marketing): These cookies are used for purposes beyond the strict necessity of website operation, such as analyzing website performance, remembering your preferences, enabling additional functionalities (like embedded videos), or delivering targeted advertising. For these cookies, your explicit prior consent is required before they can be placed or accessed on your device.
About this cookie policy
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: www.minoar.com
(Note: The line “Your current state…” from your original CMP output is best handled dynamically by your Consent Management Platform (CMP) to reflect the user’s actual choices. If your CMP doesn’t do this, you might omit this static line here as it could be misleading if they’ve already consented.)
International Data Transfers and Cookies
Some of our third-party service providers, whose cookies are used on our Site (as detailed in our cookie list and Privacy Policy, such as Google Analytics, Facebook Pixel, Stripe, etc.), may transfer and process data collected through these cookies in countries outside the European Economic Area (EEA), including the United States. These countries may not offer a level of data protection equivalent to that within the EEA, and there may be risks, such as potential access to your data by governmental authorities in those countries with limited legal remedies available to you.
Where such transfers occur, MINOAR takes steps to ensure your data is adequately protected. This typically involves ensuring that our service providers implement Standard Contractual Clauses (SCCs) approved by the European Commission or operate under an applicable adequacy decision.
By consenting to the use of non-essential cookies from these providers, you also acknowledge and, where required by law for such transfers, consent to the potential transfer of your data to these third countries for the purposes described. You can find more specific information about these transfers and the safeguards in place in our main Privacy Policy and by reviewing the privacy policies of the respective third-party providers. You can manage your consent for these cookies at any time via our cookie consent management tool.
What are cookies?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Legal Basis: Our legitimate interest in providing a functional and secure website (Art. 6(1)(f) GDPR) and/or necessity for providing a service explicitly requested by you (e.g., under §25 (2) No. 2 TTDSG for German users, or similar provisions in other EU member states implementing the ePrivacy Directive).
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Legal Basis: Your explicit consent (Art. 6(1)(a) GDPR and/or §25 (1) TTDSG for German users, or similar provisions in other EU member states implementing the ePrivacy Directive).
Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns. The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Legal Basis: Your explicit consent (Art. 6(1)(a) GDPR and/or §25 (1) TTDSG for German users, or similar provisions in other EU member states implementing the ePrivacy Directive).
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Legal Basis: Your explicit consent (Art. 6(1)(a) GDPR and/or §25 (1) TTDSG for German users, or similar provisions in other EU member states implementing the ePrivacy Directive).
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
Legal Basis: Your explicit consent (Art. 6(1)(a) GDPR and/or §25 (1) TTDSG for German users, or similar provisions in other EU member states implementing the ePrivacy Directive).
Types of Cookies:
Manage cookie preferences
How can I control the cookie preferences?
Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen (or use any “Cookie Settings” link typically found in the website footer). This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Below are links to support pages for managing cookies on common browsers:
Google Chrome: https://support.google.com/accounts/answer/61416
Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Apple Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-cookies
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
To find out more about how to manage and delete cookies generally, visit wikipedia.org or www.allaboutcookies.org.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the top of this Cookie Policy indicates when it was last updated.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Email: info@minoar.com
Postal Address: MINOAR LTD, 131 Dondukov Blvd. 1527 City of Sofia, Sofia Municipality, Sofia City Region, Bulgaria
LEGAL NOTES
LEGAL NOTICE / IMPRINT
This website, www.minoar.com, is owned and operated by:
- Provider Information / Operating Company
Company Name:
MINOAR LTD
Registered Office / Headquarters:
131 Dondukov Blvd.
1527 City of Sofia
Sofia Municipality, Sofia City Region
Bulgaria
Contact Information:
Email: info@minoar.com
Telephone: +359 878 222887
Commercial Register:
Registry Agency of the Republic of Bulgaria
Commercial Register and the Register of Non-Profit Legal Entities
Unique Identification Code (UIC): 202384078
VAT Identification Number:
VAT No.: BG202384078
Represented by (Managing Director(s)):
Teodora Spasova
Yoan Galabov
Responsible for Website Content (as per applicable media law):
MINOAR LTD
131 Dondukov Blvd.
1527 City of Sofia
Sofia Municipality, Sofia City Region
Bulgaria
- Online Dispute Resolution (ODR)
The European Commission provides an internet platform for the online settlement of disputes (the “OS Platform”). This OS Platform is intended to act as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales or service contracts.
The OS Platform can be accessed via the following link: http://ec.europa.eu/consumers/odr/
Our email address for matters related to the ODR platform is: info@minoar.com
Alternative Dispute Resolution (Consumer Arbitration):
MINOAR LTD is neither willing nor obliged to participate in dispute settlement proceedings before a consumer arbitration board.
- Disclaimer – Legal Information
3.1. Limitation of Liability for Website Content
The content of this website has been created with the greatest possible care and diligence. However, MINOAR LTD assumes no liability for the accuracy, completeness, and timeliness of the content provided. The use of the content of this website is at the user’s own risk. Contributions attributed to named authors reflect the opinion of the respective author and not necessarily the opinion of MINOAR LTD. The mere use of the MINOAR LTD website does not create any contractual relationship between the user and MINOAR LTD beyond the terms explicitly stated in our Terms & Conditions.
3.2. External Links
This website may contain links to third-party websites (“external links”). These third-party websites are subject to the liability of their respective operators. When the external links were first established, MINOAR LTD checked the third-party content for any potential legal violations. At that time, no legal violations were apparent. MINOAR LTD has no influence whatsoever on the current and future design and content of the linked pages. The inclusion of external links does not imply that MINOAR LTD adopts the content behind the reference or link as its own. Constant monitoring of these external links by MINOAR LTD is not feasible without concrete evidence of legal violations. However, should we become aware of any legal violations, such external links will be removed immediately.
3.3. Copyright and Ancillary Copyrights
The content published on this website, including but not limited to text, graphics, logos, images, designs, and software, is the property of MINOAR LTD or its content suppliers and is protected by Bulgarian and international copyright and ancillary copyright laws. Any use not authorized by applicable copyright and ancillary copyright law requires the prior written consent of MINOAR LTD or the respective rights holder. This applies in particular to the duplication, editing, translation, storage, processing, or reproduction of content in databases or other electronic media and systems. Content and rights of third parties are marked as such.
The unauthorized reproduction or distribution of individual content or complete pages is not permitted and may be subject to legal action. The creation of copies and downloads is permitted for personal, private, and non-commercial use only.
The display of this website in external frames is only permitted with prior written authorization from MINOAR LTD.
3.4. Special Terms of Use
Insofar as special conditions for individual uses of this website deviate from the aforementioned paragraphs (3.1 to 3.3), this will be expressly indicated at the appropriate point (e.g., in our Terms & Conditions). In such cases, the special terms of use apply in each individual case.
- Governing Law
This Legal Notice and the use of this website are governed by the laws of the Republic of Bulgaria.
