TERMS & CONDITIONS
AGREEMENT TO USE
The present General Terms and Conditions apply to a free use of the functionalities of the site, as well as to all orders and distance sales contracts which are to be made and concluded with us for the distance sale and delivery of goods (items). Nothing in these rules and conditions prejudices your legitimate consumer rights, including your right to insist that the goods you purchase must answer their description, must be fit for the purpose they are made for, and must be of satisfactory quality.
By clicking on any link, button or application located on the site, with the exception of the link to these General Terms and Conditions, users expressly and unconditionally agree with the present General Terms and Conditions for use of particular functionalities of the site and the online store. You can browse the site freely without registration.
The present General Terms and Conditions furthermore regulate the deliveries of each item you order from MINOAR. By ordering a particular item, you agree to be legally bound by a Purchase and Sales Contract governed by the applicable law and these General Terms and Conditions.
TERMS AND CONDITIONS. ACCEPTANCE
You accept the present General Terms and Conditions indefinitely, as from the moment of your registration and/or use of any service whatsoever provided by MINOAR, via the site or the online store.
Using the site and/or the online store implies that you have familiarized yourself and have agreed with any subsequent change of the present General Terms and Conditions.
Each user of MINOAR is deemed bound by a Distance Purchase and Sales Contract upon making distance purchases implemented via the online store operating under the domain name www.minoar.com. The distance purchase and sales contract is deemed concluded as from the moment in which MINOAR confirms your particular order, under terms for validation of the orders specified in the present General Terms and Conditions, Section VII Orders.
MINOAR SERVICES
Within the MINOAR site and/or online store, you can use the following services:
browse the content of the site and/or the online store;
make distance purchases and sales of goods (items);
compile and use data and information provided about specified items.
MINOAR produces, executes and offers for distance sale high-quality limited lines of designer apparel and accessories of its own brand and distinctive design.
MINOAR takes meticulous care of the information it provides about each of its items offered for sale via the online store www.minoar.com. The information is accurate, clear and detailed and provides particulars about the various sizes, a detailed description of the type of materials, the quality requirements applied in the execution, details about the manner of production, including information about the use of handwork in the hand-crafting or hand-finishing of the items.
The crafting and finishing of each of the items supplied by MINOAR involves, among other things, handwork and imagination, and in this sense MINOAR does not guarantee that each item has an identical texture of the type of material used (real leather, a weave of wool fabrics, silver elements) or an individual approach to apparel hemming.
The images published on the site are of high quality resolution in order to present as accurately as possible the texture of the materials used and the colours of the various items. Nevertheless, the colours, their brightness and clarity will depend on your personal monitors, and in this sense MINOAR is unable to guarantee that they correspond to the actual ones.
MINOAR provides its services including scheduled and unscheduled interruptions. All aspects of the services are subject to change or removal in the sole discretion of MINOAR.
MINOAR reserves the right to refuse to provide a service temporarily or indefinitely, and this includes reserving the right to cancel, at its discretion, unconfirmed orders or to erase inactive profiles.
The services of MINOAR are provided as they are and as far as available. MINOAR does not guarantee that the services will meet your requirements or that the services will be provided continuously, in a timely fashion, securely or without errors.
REGISTRATION
The registration procedure on the site is completely voluntary and free of charge. The registration is necessary when making distance purchases via the online store of MINOAR. In order to register, you have to complete the registration form which can be accessed here.
After completing the registration procedure, you create a profile in MINOAR. Your profile is accessible by means of a user name and a password that you select when you complete the registration form. Registered users are able to compile a list of favourite products, to add several delivery addresses and to choose between them, and to be e-mailed information and offers by us. The particulars required for registration are: name, patronymic and surname, address of delivery, contact telephone, and electronic mail.
By successfully completing your registration, you confirm that the personal details you provide upon the registration procedure are true, accurate and up-to-date in every respect. MINOAR disclaims all liability for any information that is submitted untruly, incorrectly or inaccurately, for any true information that is submitted in a misleading manner, as well as for any misprints.
By successfully completing the registration, you confirm that:
you are an adult, aged 18 or older;
you have read and accept the present General Terms and Conditions.
MINOAR is absolutely unable to control whether infant users obtain access to the services it provides and does not guarantee that infant or underage users can make distance purchases via the online store of MINOAR.
Please consider that you are fully responsible for all activities carried out through your profile or under the profile name. Disclosing your access password to another person is entirely at your own risk.
ORDERS
To place an order to the online store of MINOAR, the user must point the item he or she has selected and specify details regarding size, quantity and terms of delivery. The order is activated to the online store of MINOAR by pressing the button “buy”, which is located below the particulars of delivery of the item(s) concerned.
An order is accepted when we expressly confirm your order by means of an electronic letter to the e-mail address you have indicated, in the form of a document entitled “order confirmation”, which states that we accept your order. The e-mailed confirmation lists the item ordered, quantity, order number, and date and hour when the order was placed.
In case a particular item ordered is out of stock, a MINOAR consultant will advise the user when the item will be in stock. If the user does not agree to the delay of the order or to order another item (similar model), the order may be cancelled.
Orders in the online store of MINOAR (www.minoar.com) are accepted 24 (twenty-four) hours a day, 7 (seven) days a week.
Orders received from users who have stated incorrect particulars upon their registration may be cancelled. MINOAR reserves the right to notify users of incorrect particulars or missing particulars in your profile when the orders are processed, and if it does not receive correct particulars from you within 48 (forty-eight) hours, such orders will be assigned a “cancelled” status as being impossible to fulfil.
The order confirmation sent to your e-mail address is considered to be a conclusion of a Distance Purchase and Sales Contract between you and MINOAR, operating under the domain name of www.minoar.com. Our order confirmation is considered to have taken effect when it was sent to the electronic address you have indicated in the registration form even if, for any reasons beyond the control of MINOAR, the electronic letter has not reached you.
You may withdraw an order placed without having to state any reasons for your withdrawal not later than the confirmation of the order on the part of MINOAR. An order may be withdrawn by means of an electronic mail to the e-mail address indicated on the site: info@minoar.com. To be considered valid, a withdrawal must state: order number, name and surname, and e-mail address as registered on the site, as well as the price of the order.
MINOAR may terminate the contract if an item you have ordered is not available for any reason whatsoever. If this is the case, we will inform you and will refund the full amount of the sum if you have already paid for any such item.
PRICES
The prices of the items supplied in the online store of MINOAR are quoted in the following currencies from among which you can choose: EUR , GBP or USD.
While we take every care in describing all details and prices related to the items supplied, mistakes may occur. If you find any mistake in the price of the items ordered, please inform us as soon as possible and we will enable you to confirm your order at the correct price or to cancel it.
MINOAR reserves the right to correct any mistakes, inaccuracies or omissions and to modify or update any information on items supplied at any time without notice. MINOAR reserves the right to refuse to fulfill orders about which information containing mistakes or inaccuracies has been indicated, including without limitation mistakes and inaccuracies regarding prices, currency conversion, delivery, terms of payment or return of items supplied.
Custom Taxes & duties included (outside European Union):
MINOAR aims to provide best customer satisfaction all taxes & duties are included in all item prices. Custom duties, taxes or fees are included in the states prices for all countries outside European Union. If for any reason taxes or fees are applied to your delivery parcel, please contact us at info@minoar.com.
Absent an indication to the contrary, the prices are presumed to be for a unit quantity exclusive of VAT. Please consider that VAT may be charged upon delivery of goods to particular territories.
PAYMENT OPTIONS
You may pay the price of items you have ordered, which are supplied by our online store, using one of the following options of your choice:
Payment via PayPal registration. Pay securely via Debit/Credit Card through Stripe Gateway, Pay by Wire /Bank/ transfer.
By accepting the present General Terms and Conditions, you give your express and unconditional consent to pay MINOAR in advance the full selling price of the items that you order via the online store of MINOAR. In case of payment by bank transfer, consider that you should allow for extra payment of possible bank charges and commissions so that the bank transfer can reach the bank account of MINOAR.
To make distance purchases via the online store of MINOAR, you must hold a bank account by which you can effect bank transfers or a valid debit or credit card by which to back an electronic settlement account in the online settlement system of PayPal.
When we receive the order, we run a standard check via the online settlement system of PayPal to ensure that there are sufficient funds on your PayPal account to cover the cost of your order.
MINOAR reserves the right to receive validation of the payment information before delivering the items ordered. Please consider that if the currency of the payment card differs from the currency of the payment, the amount payable will be translated according to the exchange rate of the card issuer applicable on the day. If the payment card issuer refuses to authorize payment to MINOAR, MINOAR will not be liable for any delay or failure to execute the order. MINOAR will inform you of any impossibility to execute the order.
DELIVERY
MINOAR seeks to deliver the items ordered to users at a place and to a named person of your choice, in perfect condition and within the shortest time. MINOAR takes special care to prevent any loss or disappointment as a result of the time taken to deliver the items ordered.
MINOAR makes deliveries without territorial limits, worldwide, with the help of reliable partners. Please consider that the cost of delivery is added automatically by MINOAR, depending on the type of delivery, the address of delivery, the destination country and the weight of the shipment.
Depending on the type of delivery you choose, MINOAR makes door-to-door deliveries to the address of delivery stated in the registration form within the following tentative periods:
express deliveries, via an express courier firm, within one to three working days upon dispatch;
standard deliveries, via registered mail, within five to fifteen working days.
The tentative delivery periods begin to run from the date of dispatch of the items ordered, and MINOAR disclaims any liability for any delays whatsoever due to any local customs clearance procedures. Said tentative periods apply without prejudice to the delivery periods applied by the express courier organizations with which MINOAR works for various destination countries.
If the items ordered cannot be delivered within the stated tentative periods, MINOAR will inform users and will make an effort to implement the delivery as soon as practically possible. In any case, MINOAR reserves the right to extend the stated periods unilaterally, without given notice to users, by up to 7 (seven) days.
Deliveries are received in the standard manner: by hand, upon signed acknowledgment. If handing a delivery to a user in person proves to be impossible or is hindered, the deliveries are handed to household members or to persons named by the users, taking a note of the name of the person who received the delivery and his or her relationship to the user. After two failures to hand the delivery, the distance sales contract is automatically terminated, and in such case, as a sanction for its non-performance on the part of the users, MINOAR will retain all sums paid by the users.
Data and information about the progress of the delivery and the time for its execution will be sent to your electronic mail address stated for contact in the registration form, together with the order confirmation or later. If you have ordered several types of items at one and the same time, the items ordered may be delivered at different times.
DISCOUNTS
Discounts may be offered to selected customers, respecting the policy of confidentiality and discretion.
Discount privileges may be announced at any time, in connection with any item supplied by MINOAR.
Wholesale, B2B & Terms & Conditions
The Minoar wholesale area is reserved for wholesale & b2b relations with retail partners around the world. To qualify for wholesale purchases, you must be a valid retail business and by agreeing to our terms and conditions you certify that you are such. Buyers and partners can request access and place wholesale orders for the latest & upcoming collections, permanent pieces and more. Each wholesale partner has to request their username & password by filling the fields available on the wholesale area. General account access will be provided within 24-48 hours. Once the wholesale account is approved an email to create your account password is sent.
Custom manufacturing acceptance
Prior your wholesale order at www.minoar.com customers have to request and register an account at https://www.minoar.com/wholesale-login/. During each checkout process and successful order wholesale terms & conditions apply. We recommended to read the following terms unless specific agreements are discussed. By entering into a business agreement with Minoar you agree to comply with the following terms and conditions of sale. From here on ‘you’ refers to the customer and ‘us’/’we’/’our’ refers to Minoar.
Ordering
Each order requires a MOQ / Minimum Order Quantity / in order to qualify for wholesale pricing. Minoar aims to offer flexible, tailor-fit MOQ services. Therefore MOQ is determent either on items count or purchase value. These conditions are agreed and finalized via email communication between us and the customer.
Minoar offers card payment via secured gateway card processor /Stripe & PayPal/ as well as via bank transfer. For all bank transfers a 50% payment on your total invoice amount will be required before we can start production on your order. Customers are reminded that they should satisfy themselves that the products they are ordering are suitable for their requirements before placing an order. No responsibility is placed with Minoar for the decision to order. Once production of your order is complete we require the balance of your invoice to be paid prior to the release and delivery of your goods. We do not offer extended payment terms for custom orders. Conversion fees from foreign currencies may occur and must be borne by the customer and not deducted from the invoice total.
Sample & Main Production
Custom made items and samples are non-refundable and will be charged at our sample prices listed in our wholesale price list or as quoted in advance. The main order will be manufactured in the same way as the sample as closely as the production process allows, therefore approval of the sample for the main production run is equivalent to approval of the finished product. Any variations will be due to the varying nature of garments and will not be due grounds or reason to reject the finished product.
Returns & Refunds
Minoar manufactures all wholesale orders. This is a manufacturing service whereby Minoar produces the demanded products at wholesale level and prices and therefore refunds and returns of items are not possible. Due to the nature of a wholesale order, Minoar is not able to accept returns, therefore we encourage customers to take care with the specifications and take care to understand the terms and conditions of their order.
By placing your wholesale order at Minoar you agree to pay for the goods listed and understand that no refund, replacement or compensation can be claimed for the goods once the order has been placed unless agreed otherwise.
Returns for size exchange is possible if such an agreement exists prior your wholesale order.
Production time
Production is heavily dependent upon quantity of product required. Our average order turnaround is usually between 7 and 30 work days. This can be longer on occasions with larger wholesale orders. You will be given a provisional completion date upon order confirmation, and an expected completion date once payment is processed and confirmed. All turnaround durations are estimates and we cannot guarantee strict, exact delivery dates.
