TERMS & CONDITIONS OF USE
Last Updated: 01.06.2025
Please read these Terms & Conditions carefully before using the www.minoar.com website (the “Site”) or placing an order for any products (“Products”) from MINOAR LTD (“MINOAR,” “we,” “us,” or “our”). By accessing or using the Site, registering an account, or placing an order, you agree to be bound by these Terms & Conditions, our Privacy Policy, and our Cookie Policy.
If you do not agree to all of these terms, do not use this Site or place an order.
- Definitions
In these Terms, the following definitions apply:
“Site” means the website www.minoar.com and all its subdomains, operated by MINOAR.
“MINOAR,” “we,” “us,” “our” refers to MINOAR LTD, a company detailed in Section 2 (About Us).
“Client,” “you,” “your” means any natural person accessing the Site, registering an Account, or placing an Order for Products.
“Products” means the designer apparel, accessories, and other items offered for sale by MINOAR on the Site.
“Account” means the personal user account created by a Client on the Site for placing Orders and managing preferences.
“Order” means an offer made by a Client to purchase Product(s) from MINOAR through the Site.
“Order Confirmation” means the email from MINOAR to the Client formally accepting the Order and confirming the formation of a binding contract.
“Distance Contract” means the contract for the sale and purchase of Products concluded between MINOAR and the Client through the online sales process on the Site.
“Content” means all information, text, graphics, images, designs, and other material available on the Site.
- About Us (Company Information)
Company Name: MINOAR LTD
Registered Address: 131, Dondukov Blvd, 1527 City of Sofia, Sofia Municipality, Sofia City Region, Bulgaria
Company Registration Number (UIC): 202384078
VAT Number: BG202384078
Contact Email: info@minoar.com
Telephone: +359 878 222887
(This section serves as your legal imprint)
- Agreement to Terms & Conditions
3.1. These General Terms and Conditions (“Terms”) apply to your use of the Site, as well as to all Orders and Distance Contracts concluded with us for the sale and delivery of Products.
3.2. Acceptance: By ticking the box indicating your acceptance of these Terms during the registration or checkout process, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not tick the box, you will not be able to complete your registration or place an Order.
3.3. Amendments: We reserve the right to amend these Terms from time to time for important reasons, such as adapting them to new legal requirements, changes in our services, or to eliminate provisions that might inadvertently affect your rights. Any material changes will be notified to registered users by email and via a prominent notice on our Site at least 14 days before the new Terms come into effect. The notice will detail the changes and their effective date. For Orders already placed, the Terms in effect at the time of your Order will apply. Your continued use of the Site for new Orders after the effective date of the amended Terms will constitute your acceptance. If you do not accept the new Terms, you have the right to cease using the Site and, if applicable, may terminate your Account by contacting us before the new Terms take effect.
3.4. Consumer Rights: Nothing in these Terms prejudices your legitimate consumer rights under applicable law, including your right to insist that Products you purchase must conform to their description, be fit for purpose, and be of satisfactory quality. These Terms do not exclude and do not limit any rights you are entitled to as a Consumer under the mandatory provisions of applicable law. In the event of a contradiction between these Terms and such mandatory provisions, the mandatory provisions shall prevail.
- Eligibility to Purchase
4.1. To place an Order on the Site, you must:
- Be at least 18 years old.
- Possess a valid credit or debit card issued by a bank acceptable to us, or a valid PayPal account, or be able to make a bank transfer.
- Provide accurate and complete personal and payment information.
4.2. By placing an Order, you represent and warrant that you meet these eligibility requirements.
- MINOAR Products and Services
5.1. MINOAR produces, executes, and offers for distance sale high-quality limited lines of designer apparel and accessories of its own brand and distinctive design (“Products”).
5.2. Product Information: We take meticulous care to ensure that information about our Products (descriptions, materials, sizes, production methods, handwork) is accurate, clear, and detailed.
5.3. Handcrafted Nature: Many of our Products involve handwork and unique materials (e.g., real leather, specific fabric weaves, silver elements). As such, slight variations in texture, color, or finish are inherent to their unique character and are not considered defects. We do not guarantee that each handcrafted item will be identical.
5.4. Product Images: Images on the Site are high quality to represent Product textures and colors accurately. However, colors, brightness, and clarity may vary depending on your monitor and device settings. We cannot guarantee that your device’s display will perfectly reflect the actual colors.
5.5. Limited Editions & Minor Variations: Many of our Products are limited editions, and quantities may be restricted. We reserve the right to make minor changes and improvements to Product designs as part of their development and production, while retaining their overall style, vision, and form.
5.6. Availability: All Products are subject to availability. We will inform you as soon as possible if a Product you have ordered is not available.
5.7. Site Services: We provide the Site for browsing, information, Account registration, and placing Orders. We aim for continuous availability but do not guarantee uninterrupted service. Services may be subject to scheduled or unscheduled interruptions or modifications.
- Account Registration
6.1. Registration is voluntary but necessary to place Orders. You are responsible for maintaining the confidentiality of your Account username and password and for all activities that occur under your Account.
6.2. You agree to provide true, accurate, current, and complete information during registration and to update it as necessary.
6.3. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security.
6.4. You are responsible for providing accurate personal data. MINOAR reserves the right to refuse to process or cancel an Order if the data provided is false or raises reasonable doubts as to its correctness. In such cases, you will be informed and have the opportunity to clarify.
6.5. You should inform MINOAR of any changes to your registered email address to ensure you receive important communications related to your Account and Orders.
- Site Use, User Conduct, and Client Responsibilities
7.1. You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Site.
7.2. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Site. You agree not to misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful.
7.3. You assume full responsibility for maintaining the confidentiality of your Account password and for restricting access to your computer or devices. You agree to accept responsibility for all activities that occur under your Account.
7.4. MINOAR is not responsible if you are misled by third parties impersonating MINOAR. If you suspect fraudulent communication, please inform us immediately.
7.5. MINOAR reserves the right to refuse service, terminate Accounts, remove or edit Content, or bar access to the Site at its discretion, particularly for violations of these Terms or applicable law.
- Order Process and Contract Formation
8.1. Placing an Order: To place an Order, select your desired Product(s), size, and quantity, and proceed to checkout. You will be required to provide delivery and payment information. By clicking the “Place Order” button (or similar confirmation button), you are making an offer to purchase the Product(s) subject to these Terms.
8.2. Order Acknowledgment: After you place an Order, you will receive an email acknowledging receipt of your Order. This email is an acknowledgment only and does not constitute acceptance of your Order.
8.3. Order Confirmation and Contract Formation: A Distance Contract between you and MINOAR for the purchase of Products will be formed only when we send you an email expressly confirming that your Order has been accepted and the Products have been (or are about to be) dispatched (“Order Confirmation”). The Order Confirmation will include details of your Order, order number, and applicable shipping information.
8.4. Refusal of Order: We reserve the right to refuse or cancel an Order for any reason, including but not limited to: Product unavailability, inability to obtain authorization for your payment, identification of a pricing or product description error, if you do not meet the eligibility criteria, or if we suspect fraudulent activity or a violation of these Terms. If we cancel your Order after payment has been taken, we will issue a full refund.
8.5. Out-of-Stock Items: If a Product ordered is out of stock, a MINOAR consultant will inform you and offer options such as waiting for availability, choosing an alternative, or cancelling that part of the Order for a refund.
8.6. Incorrect Particulars: Orders with incorrect or incomplete user information may be delayed or cancelled. We will attempt to contact you. If we do not receive correct information within 48 hours, the Order may be cancelled.
- Prices, VAT, and Duties
9.1. Currencies: Prices are quoted in EUR, USD, GBP, CAD, SEK, AUD, CHF, JPY, KRW, NOK, AED, SGD, HKD, PLN, BGN, CZK, DKK, ILS You can select your preferred currency on the Site.
9.2. Pricing for European Union (EU) Customers: All prices displayed for customers within the EU are inclusive of Value Added Tax (VAT) at the applicable rate in Bulgaria or your EU country of delivery under EU VAT rules.
9.3. Pricing for Customers Outside the European Union (Non-EU):
- For customers outside the EU, prices are displayed inclusive of all anticipated import duties and taxes (Delivered Duty Paid – DDP). MINOAR aims to cover these costs so that the price you see is the final price you pay for the goods delivered to you.
- In the unlikely event that additional taxes or fees are unexpectedly applied to your delivery parcel by local customs in a non-EU country, please contact us immediately at info@minoar.com with documentation, and we will investigate and seek to resolve this in line with our DDP policy.
9.4. Delivery Costs: Delivery costs are not included in the Product prices and will be added at checkout, calculated based on your delivery address, chosen shipping method, and the weight/volume of your Order. These will be clearly displayed before you confirm your Order.
9.5. Pricing Errors: While we take care to ensure prices are accurate, errors may occur. If we discover an error in the price of Products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we cannot contact you, we will treat the Order as cancelled. If you cancel and have already paid, you will receive a full refund.
9.6. Price Changes: MINOAR reserves the right to change prices at any time without prior notice. However, such changes will not affect Orders for which an Order Confirmation has already been sent.
9.7. Price Reductions (Sales): If we announce a price reduction for a Product, we will comply with EU regulations (Omnibus Directive) regarding the indication of the prior price (the lowest price applied during at least 30 days before the price reduction).
- Payment
10.1. Payment Methods: We accept payment via PayPal, Debit/Credit Card (processed securely through Stripe), and Bank/Wire Transfer.
10.2. By placing an Order, you confirm that the payment details provided are valid and correct and that you are authorized to use the chosen payment method.
10.3. Payment will be debited and cleared from your account upon or shortly before dispatch of your Products, or as per the terms of the chosen payment provider (e.g., PayPal may charge upon order placement). For Bank Transfers, Orders will be processed upon receipt of cleared funds. Any bank charges for transfers must be covered by you.
10.4. Security: We use secure payment gateways. We do not store your full credit/debit card details.
10.5. Payment Validation: We reserve the right to validate payment information before dispatch. If your card issuer refuses to authorize payment, we will not be liable for any delay or non-delivery.
- Delivery
11.1. Worldwide Delivery: We deliver worldwide using reliable shipping partners.
11.2. Delivery Address: Products will be delivered to the delivery address specified in your Order.
11.3. Estimated Delivery Times:
- Express Deliveries: Typically 1-3 working days from dispatch.
- Standard Deliveries: Typically 5-12 working days from dispatch.
These are estimates and begin from the date of dispatch. Risk of loss or damage to the Products passes to you (or a third party indicated by you, other than the carrier) once you acquire physical possession of the Products. MINOAR is not liable for delays due to local customs clearance procedures in the destination country, though we aim to minimize these through DDP shipping for non-EU orders.
11.4. Dispatch Times: We aim to dispatch Orders within 2-5 working days of Order Confirmation, subject to availability and payment verification.
11.5. Delays: If delivery is likely to be significantly delayed beyond the estimated period or the statutory 30-day period for EU consumers (unless a longer period is agreed), we will notify you. You may then have the right to cancel your Order for a full refund if the delay is unreasonable.
11.6. Failed Delivery Attempts: Our courier will attempt delivery. If unsuccessful (e.g., you are not available), they may leave a card or attempt re-delivery. If, after reasonable attempts by the courier, delivery cannot be completed due to your fault (e.g., incorrect address provided, failure to collect or arrange re-delivery), the Products may be returned to us. In such cases, we reserve the right to deduct from any refund due to you the actual, reasonable costs incurred by us for the failed delivery and return shipping. We will contact you to discuss re-shipment (at your cost) or a refund minus these costs. We will not retain all sums paid as a penalty.
11.7. Receipt of Delivery: Deliveries are typically made by hand upon signed acknowledgment.
11.8. Tracking & Updates: You will receive tracking information via email once your Order is dispatched.
11.9. Split Deliveries: If you order multiple items, they may occasionally be delivered separately.
- Right of Withdrawal (For EU/EEA Consumers)
12.1. Cooling-Off Period: If you are a consumer residing in the European Union (EU) or European Economic Area (EEA), you have a statutory right to withdraw from your Distance Contract within 14 days without giving any reason.
12.2. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Product in your Order.
12.3. Exercising Your Right of Withdrawal: To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g., a letter sent by post or email). You can contact us at:
MINOAR LTD, 131, Dondukov blvd, 1527 Sofia, Bulgaria. Email: store@minoar.com
You may use the model withdrawal form provided at the end of these Terms (Appendix 1), but it is not obligatory.
12.4. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
12.5. Effects of Withdrawal:
- If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of initial standard delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
- We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you (i.e., handling beyond what is necessary to establish the nature, characteristics, and functioning of the Products).
- We will make the reimbursement without undue delay, and not later than:
(i) 14 days after the day we receive back from you any Products supplied, or
(ii) (if earlier) 14 days after the day you provide evidence that you have returned the Products, or
(iii) if there were no Products supplied, 14 days after the day on which we are informed about your decision to withdraw.
- We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
12.6. Returning Products:
- You shall send back the Products or hand them over to us at MINOAR LTD, 131, Dondukov blvd, 1527 Sofia, Bulgaria, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the Products before the period of 14 days has expired.
- You will have to bear the direct cost of returning the Products. Alternatively, we offer a return shipping service via DHL for a flat fee of €20 (or equivalent in other currencies), which can be deducted from your refund if you choose this service. Please contact store@minoar.com to arrange this.
12.7. Condition of Returned Products & Trying On: Products must be returned in their original condition: unworn (beyond careful trying on), unused, unwashed, undamaged, with all original tags and labels attached, and in their original packaging. When trying on Products, please do so carefully, avoiding wearing perfumes or deodorants that may leave scents or marks, and keep Products away from smoke, pets, or any environment that could impair their condition.
12.8. Non-Returnable Items: For hygiene reasons, items such as earrings, underwear, swimwear if hygiene seal is broken cannot be returned if their seal has been broken after delivery.
- Exchanges and Other Returns (Global Policy, including Non-EU)
13.1. Beyond the EU statutory right of withdrawal, MINOAR offers a return/exchange policy for customer satisfaction.
13.2. You may request to return or exchange Products within 14 days of receiving them if they meet the conditions in 12.7.
13.3. Exchanges: Exchanges for a different size (if available) are generally offered free of return shipping charge globally if you use our arranged DHL service. You may be responsible for any new shipping costs for the exchanged item to be sent to you.
13.4. Refunds (Non-EU / Outside EU Withdrawal Right): For returns qualifying for a refund outside the EU statutory right, the refund will be for the Product price. Original shipping costs are non-refundable. Return shipping costs are your responsibility, or you can use our arranged DHL service for a €20 flat fee (deducted from refund).
13.5. Process: Email store@minoar.com to initiate any return or exchange, detailing your Order and reason. We will provide instructions.
- Legal Guarantee of Conformity (Faulty Products)
14.1. MINOAR is under a legal duty to supply Products that are in conformity with the Distance Contract.
14.2. If a Product you receive is faulty, damaged, or not as described, please contact us immediately at store@minoar.com with details and, if possible, photos. We may provide you with a return form or specific instructions to facilitate the process.
14.3. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These rights (which may include repair, replacement, price reduction, or a full refund) are not affected by your right of withdrawal or any other policy in these Terms. For EU consumers, these rights typically apply for at least two years from delivery.
14.4. We will assess the issue and, if the Product is confirmed faulty, offer an appropriate remedy in line with your statutory rights. We will usually cover reasonable return costs for confirmed faulty Products.
- Intellectual Property
15.1. All Content on this Site, including but not limited to text, graphics, logos, images, designs, audio clips, video clips, data compilations, and software, as well as the MINOAR brand and trademarks, are the property of MINOAR LTD or its content suppliers and are protected by Bulgarian and international copyright, trademark, and other intellectual property laws.
15.2. You may access and use the Content for personal, non-commercial use only. Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance, is strictly prohibited without our express prior written consent.
- Limitation of Liability
16.1. MINOAR will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site; (ii) any conduct or content of any third party on the Site; (iii) any content obtained from the Site; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.
16.2. To the fullest extent permitted by applicable law, MINOAR’s total liability for any claim arising out of or relating to these Terms or the Products shall not exceed the price you paid for the Product(s) giving rise to the claim.
16.3. Nothing in these Terms shall limit or exclude our liability for:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation;
- Breach of your legal rights in relation to the Products (including the right to receive products which are of satisfactory quality, fit for purpose and match their description); or
- Any other liability that cannot be excluded or limited under applicable law.
- Force Majeur
MINOAR shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond our control.
- Privacy and Cookies
Your use of the Site is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference. Please review these policies to understand our practices regarding your personal data and use of cookies.
- Online Dispute Resolution (ODR) – For EU Consumers
19.1. If you are a consumer in the EU and have a complaint about a Product purchased online, you may be able to resolve it through the European Commission’s Online Dispute Resolution (ODR) platform.
19.2. The ODR platform can be accessed via the following link: http://ec.europa.eu/odr
19.3. Our email address for the ODR platform is: info@minoar.com
- Governing Law and Jurisdiction
20.1. These Terms and any Distance Contract for the purchase of Products shall be governed by and construed in accordance with the laws of the Republic of Bulgaria.
20.2. Any disputes arising out of or in connection with these Terms or such contracts shall be subject to the exclusive jurisdiction of the courts of the Republic of Bulgaria.
20.3. If you are a consumer residing in the EU, you may also benefit from any mandatory provisions of the law of the country in which you reside, and you may have the right to bring proceedings in the courts of your country of residence.
- Wholesale / B2B Terms
These Terms apply to consumer (B2C) sales. For wholesale (B2B) inquiries and purchases, separate Wholesale Terms & Conditions apply and are available upon contacting us at info@minoar.com.
- Miscellaneous
22.1. Severability: If any provision of these Terms is found by any court or relevant authority to be invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these Terms shall not be affected.
22.2. Waiver: No failure or delay by us to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy.
22.3. Entire Agreement: These Terms, along with our Privacy Policy, Cookie Policy, and Order Confirmation, constitute the entire agreement between you and MINOAR concerning your purchase of Products and supersede all previous agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral.
22.4. Language: These Terms are provided in English. If these Terms are translated into other languages, the English version shall prevail in case of any inconsistencies.
22.5. Customer Feedback: We welcome your comments and suggestions. Please feel free to contact us at info@minoar.com with any feedback regarding our Products or services.
Appendix 1: Model Withdrawal Form (For EU/EEA Consumers)
(Complete and return this form only if you wish to withdraw from the contract)
To:
MINOAR LTD
[MINOAR Returns Address: 131, Dondukov Blvd, 1527, Sofia, Bulgaria]
Email: store@minoar.com
I/We [ ] hereby give notice that I/We [ ] withdraw from my/our [ ] contract of sale of the following goods [ ]/for the provision of the following service [*],
Ordered on [ ]/received on [ ],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
This version now includes:
A “Definitions” section.
A more robust “Amendments” clause.
Specifics on “Limited Editions & Minor Variations.”
A consolidated “Site Use, User Conduct, and Client Responsibilities” section.
Details on “Trying On Products” within the withdrawal section.
Clarified risk transfer for EU B2C sales in the Delivery section.
